what are your thoughts about the following online conversation I had with a Golden Tiger Casino rep?

Question

Was playing at the golden tiger casino and ran into a problem.... here is the customer service rep reply to my problem

Please enter your FIRST NAME in the line next to the OK button and then press the OK button. An operator will be with you shortly.

You are now chatting with Tomas.

Tomas: Hi ! Welcome to the Rewards Loyalty Team, how are you doing?

you: I'm stuck in spanish blackjack gold... talked to sandra at your end... closed casino, disconnected and now uninstalled and reinstalled still same error message, my account # is tgtrxxxxxxxx

you: error message "error 2 we have casino error try again later" I'm stuck on a double down and want to double down again

Tomas: One moment please

you: very frustrating... lost lots of money the past couple of weeks

Tomas: Please go to options on the Casino Mainpage and then to language

you: for what?

Tomas: To change the language

Tomas: Please go to the Casino mainpage

Tomas: Then click options

Tomas: Then select language

you: not an option, I can't select option because it's not working

you: okay, I'm there ow

Tomas: What happens when you go to options?

you: I'm there now

you: i have english selected because that is my prefrence

Tomas: So it's all good now?

you: what are you asking me? I'm stuck in playing spanish blackjack gold, I doubled down, want to double down again and I receive error message!!!

you: has nothing to do wiht language

Tomas: Ah sorry

Tomas: My misunderstanding

you: I'm stuck in spanish blackjack gold... talked to sandra at your end... closed casino, disconnected and now uninstalled and reinstalled still same error message, my account # is tgtrxxxxxx you: error message "error 2 we have casino error try again later" I'm stuck on a double down and want to double down again

Tomas: Please hold for a moment while I check the details in your account.

Tomas: I have sent you an email outlining what needs to be done to your pc.

you: my pc?

you: my pc is fine, I just want to double down again

Tomas: You need to make some configurations in order for the software t operate correctly

you: I don't see an email

Tomas: I have sent it to [e-mail]

you: so your telling me that my configurations are not compatible with your software and I have been playing for years???

Tomas: Yes, you need to clean out some of the software folders and reinstall some of the 3rd party programs the software uses

you: something does not sound good here...!!!

you: I still don't have your email.. at [e-mail]

you: checked both span and inbox

Tomas: I have sent it through again.

you: nothing..my email address is [e-mail]

you: what exactly is wrong with the configuration... I have lost about 2000 over the last month

Tomas: I have sent it that everytime

Tomas: Here it is:

Tomas: Step 1: Uninstall the Casino software using the ADD/REMOVE feature in the Control Panel.

Tomas:

Tomas: If you have MS Vista: (NB: must be administrator to do this)

Tomas: 1. Click 'Start' and select 'Control Panel'

Tomas: 2. Double-Click 'Folder options'

Tomas: 3. Click on the 'View' tab.

Tomas: 4. Select the 'Show hidden files and folders' radio button, and click 'Apply'.

Tomas: 5. Right click on your desktop and select 'Personalise'

Tomas: 6. Click 'Change Desktop Icons' in the left hand sidebar.

Tomas: 7. Check the 'Computer' checkbox if it is not already checked, click 'Apply' and then 'Ok'

Tomas: 8. Open 'Computer' and browse to 'C:\Users\All Users\MGS'

Tomas: 9. Delete all files/folders found in this folder.

Tomas:

Tomas: Step 2: Disable firewalls, spyware, etc.

Tomas:

Tomas: - delete all cookies and old internet files

Tomas: - close all programs

Tomas: - disable firewall

Tomas: - disable all spyware

Tomas: - disable antivirus

Tomas: - disable popup blockers and anything else that would possibly hinder the connection

Tomas: - Ensure that ports 1970 to 2002 are open (you will need to contact your Internet Service Provider and ask them to check for you)

Tomas:

Tomas:

Tomas: Step 3: Update required programs:

Tomas:

Tomas: Ensure that you have updated:

Tomas: - Version of Windows

Tomas: - DirectX

Tomas: - Macromedia Flash

Tomas:

Tomas: Step 4: Last but not least, re-download the Casino

Tomas:

Tomas:

Tomas: Step 5: If these steps did not help please send us the following information:

Tomas: please supply us with the machine specifications

Tomas: To obtain this, you will need to:

Tomas: Click on Start

Tomas: Then Click on run...

Tomas: type in: dxdiag

Tomas: and click on browse.

Tomas:

Tomas: This will prompt a box, we require the information that p

Answer 1

I think you don't know how to play blackjack if you want to double down twice on the same hand.

Answer 2

Long, long, long story short: If you thought there was ever a chance that you could MAKE money by playing Spanish 21, either on-line or live, then you were mistaken.



The fact that there was a problem communicating with the on-line casino is besides the point. Sure this makes it extra frustrating for you, but the result is still the same. The only purpose of these casinos is to TAKE your money, not to give you any.

Answer 3

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Answer 4

Ernie Harwell's passing is not only a sad occasion for Tigers fans, but all baseball fans. Harwell was a great baseball announcer, a true original, and an artist at his craft, unlike most of today's announcers with their rehearsed home run calls and catch phrases. Harwell, with his distinctive Southern Drawl, had a great baseball voice and painted a great picture of the game. His voice will never be forgotten, nor will he.